Four new members joined our network


14th Gare Européenne et Solidarité Steering Committee


Swedish station owner Jernhusen signs the European Charter


Gare Européenne et Solidarité at the FEANTSA Policy Conference 2015 in Paris


13th CODIR of the Charter

Hope in stations

HOPE in Stations is a European project, accomplished in 2011, involving railway companies, public authorities and NGOs. It aimed at strengthening the role of train stations as well as their partners in the handling of the homeless people issues.
Set in motion by the ANSA (the French "Agence Nouvelle de Solidarité Actives"), HOPE associated seven countries (Belgium, France, Germany, Italy, Luxemburg, Poland, and Spain), and more specifically the following railway stations: Paris Nord-Est-Magenta, Brussels Central, and Roma Termini. The Madrid Atocha, Berlin Zoologischer Garten, Warsaw Central and Luxemburg Central stations were also part of the project, even though to a lesser extent.

Thanks to the study on the best practices, the partners implemented two actions in Paris, Rome, Brussels and Luxembourg.
Following the model of Roma Termini Help Center, run by the social cooperative Europe Consulting Onlus, partner of the project - "railway social referents" were identified and entrusted the task of coordinating assistance activities in stations in order to promote coordination and synergy between social operators (railway enterprises, municipalities, associations). The main missions of the social referents, as defined collectively by all partners, are: coordinating the streetwork activities, creating a shared database gathering all information on homeless people in and around the station, setting up a training program on homelessness for the employees of the stations (railway, cleaning, security and parking agents) and opening a dedicated place.

In addition, the Italian and Belgian Railways organized training courses for those among they employees who come into daily contact with social exclusion in stations. All this was based on the consolidated experience of the French Railways in this field. Courses of this kind are now an integral part of the training modules of railway employees.
The Commission carefully followed the work done under the project Hope in Stations. The project was a real success and the Commission paid tribute to those who have contributed to it.

As a social experimentation project, HOPE in Stations put a strong emphasis on evaluation, and involved a significant inquiry protocol, in order to understand the practices and expectations of all the stakeholders.
This evaluation follows three stages, which are carried out by different research entities:

  • Analyzing the overall context of homelessness in each partner station (sociopolitical analysis by Julien Damon)
  • Analyzing the relationships between the social service providers and the train station (ISFORT and ZSI laboratories)
  • The homeless people's own experience (ZSI laboratory)
According to the ex-ante and ex-post methodology, two rounds of inquiries have been carried
out by ZSI one year apart, one before and one after the setting up of the action (Summer Autumn 2010 and then Autumn 2011). These qualitative and quantitative surveys were destined to several NGO structures, homeless people in and around the concerned stations, and to the participants of the training sessions.
The event of the 16th of December 2011 presented, on the basis of the scientific evaluation, the partners’ political recommendations to the European, national and local institutions, concerning this coordinated response to the homeless issue.


ANSA HOPE Présentation

Hope in stations

ANSA HOPE Presentation

Final evaluation report march 2012